Le Cavendish Hotel takes the privacy of your personal information seriously.
We will not share any information about you with any other parties or companies.
We are careful with how we manage your data.
We use the information only for the purposes stated below.
In more detail :
1. What do we store ?
We store your name and contact details such as address, telephone numbers and email address.
We also retain information about past holidays you have booked with us.
2. Why do we store your data ?
We use information to contact our customers regarding bookings they have made and to try to ensure our customers have a good holiday.
We use the data to send news about the hotel and share with you special offers.
If you do not unsubscribe, we may send you emails every now and again, detailing offers or news from Le Cavendish Hotel.
As a small company, we want to take advantage of email communication as a cheap and simple way of keeping in touch with those who may be interested in our accommodation. Where is the data stored ?
Currently all our data is stored and backed up on site at Le Cavendish Hotel’s offices. We use tools allowing to collect these data and send email newsletters by subcontracting third parties providers which are Api&You and Experience Hotel. For more information, we invite you to read their politics of confidentiality on their website
We gather statistics about email opening and clicks using industry standard technologies to help us monitor and improve our email campaigns
We will always retain control and security of this data ourselves.
3. How long is the data kept ?
We guarantee that the shelf life of these data is limited as the law stipulates
➢ The elements of identity of usual and occasional customers are kept during 5 years as from the end of the last stay.
➢ The data of customers can be kept for purposes of marketing during 3 years as from the end of the last stay.
4. How can you find out what information Le Cavendish Hotel may hold?
We confirm we are holding a minimum amount of information for any individual. A request must be made in writing if you wish to exercise your right of access, modification or release of this information via our « contact page » on our website.